Hidden Treasures: Unclaimed Baggage Centre in the US

From the previous article you read about what happens to lost baggage in Canada. But the fate of the baggage depends on which carrier “misplaced” the bag and where it happened… Bags abandoned at Heathrow Airport are auctioned off at Greasby’s in southern London. In the United States, thousands of unclaimed suitcases are unpacked each year and their contents sold at the 40,000-square-foot Unclaimed Baggage Centre in Scottsboro, Alabama.

This Alabama facility is one of the most exciting destinations for especially savvy shoppers: What began as a few pieces of luggage sold from card tables 24 years ago is now a sprawling glass and granite complex that takes up more than a city block. It has become one of the biggest tourist attractions in the state because you have to actually arrive in person to shop there. The centre has exclusive contracts with airlines to buy the unclaimed baggage – the suitcases are then unpacked and contents sorted. About 1/3 is thrown out, another 1/3 is donated to charities and the best items are sold in the store. About 60% of the merchandise is clothing with the balance of the store dedicated to cameras, electronics, sporting goods, jewelry, designer optical, books and of course, luggage.

Besides the “usual” change of underwear and toiletries that can be found in pretty much every bag – the staff at the facility have made quite a few different discoveries over the years… When a small plastic bag was found with a mysterious stone, it took expert help to identify the rock as a huge 40.95-carat natural emerald! Another employee discovered a 5.8 carat diamond ring while inspecting a very plain suitcase. Besides the occasional valuables, some rather bizarre items such as an authentic replica of a 19th century original full suite of armor, a suitcase full of Egyptian artifacts dating back to 1500 B.C., a special camera designed for NASA’s Space Shuttle and a navigation system for an F16 fighter jet valued at a quarter of a million dollars. The latter two of course were handed over to the US government agencies. The scariest thing that has come out of a bag was a live rattlesnake!

Here you can watch a news story about this immensely popular bargain hunters’ Mecca!

Source: www.unclaimedbaggage.com

 

Related articles:

Lost Baggage: Where does it go in Canada???

Lost Baggage: where does it go in Canada???

Luggage claim can be a nerve-wrecking experience for travellers. Each year, millions of suitcases don’t arrive where they should. Most find their way to their proper destination within 24 hours, but some sit at airports for months waiting to be claimed, before their contents are finally sold, donated or dumped. What happens to travellers’ new cameras and dirty underwear depends on which airline carried the suitcase, and where in the world the plane landed.

 At Canadian airports, each airline is responsible for its unclaimed baggage. Air Canada and WestJet both have customer service agents at each airport who try to reunite baggage with its owner. After several days, unclaimed bags are sent to the airline’s central baggage tracing office. Air Canada sends its bags to Montreal-Trudeau Airport after five days, and WestJet to its hangar in Calgary after three days.

Every airline handles the lost baggage issues according to their own policy, but the general guidelines are the same. For example if your baggage does not arrive from an Air Canada flight, you should check with an Air Canada baggage service agent in the arrivals area who will take immediate steps to find your bag and return it to you quickly. You’ll be asked to describe your baggage, and to provide detailed contact information. We’ll then give you a File Reference Number. (This number is required in all communications regarding your delayed baggage.) Once your file has been opened, you can review it on the WorldTracer web site. You can also contact the Air Canada Central Baggage Office, toll free, at 1-888-689-BAGS (2247).

Maximum compensation by airlines ranges from $250 to $1,650, but airlines are generally not liable for fragile or valuable items, including jewelry, business documents and electronics.
Agents at the central offices then open and search through the luggage for tags, business cards, personal documents, drug prescriptions or anything else that can help identify the owner. If agents can’t identify or contact the owner, descriptions of the bag and its contents are entered into a system called WorldTracer, which acts as a lost and found system for over 400 airlines and ground handling companies worldwide by matching bags with claims.

Travellers who still haven’t located their missing bags after a few months should probably give up hope. WorldTracer files expire after 90 days, and Transport Canada only requires airlines to hold on to loss claims for three months. After that, Air Canada and WestJet agents unpack the bag and donate usable items such as clothing to local charities and shelters, and dispose of the rest.

According to SITA, the Geneva-based organization that provides WorldTracer and other logistical technology to the air transport industry, 42.4 million checked bags were damaged, delayed or lost in 2007. That translates into 18.86 bags per 1,000 passengers. Most of them were eventually reunited with their owners, but three per cent never made it home. That’s only 0.06 per cent of all checked bags, but it amounts to 1.26 million bags worldwide. Mishandled baggage cost airlines and airports $3.8 billion last year.

What can you do to avoid your bags ending up in the ”lost luggage carousel”?

  • Arrive early at the airport to allow sufficient time for your baggage to load.
  • Tie coloured ribbon or attach other unique markers to your bags to prevent mix-ups with other travellers.
  • Place your name, itinerary and contact information inside your luggage to help airlines contact you if your bag is found (external tags can sometimes get lost or ripped).
  • Keep a list on you of unique or personal items inside each bag to help agents identify yours among the others if it is found.
  • If your baggage is missing on arrival, file a claim before leaving the airport. Airlines often require losses to be reported within a limited time period for compensation.
  • Pack valuables and essential medications in carry-on bags, and purchase additional insurance for high-value checked baggage.
  • Avoid taking connecting flights if you have a lot of baggage to check in. Transfers from one aircraft to another account for almost half the bags missing on arrival.

Source: CBC News; www.aircanada.com

Related articles:

Hidden Treasures: Unclaimed Baggage Centre in the US

12 Tips for preventing and dealing with lost luggage

Finnair adds Friday flights to non-stop Toronto-Helsinki routing

Finnair has added Friday departures to their summer period non-stop Toronto-Helsinki flights. The ever-popular “summer flights” now operate from 07 June to 11 September, 2009 – on Tuesdays, Thursdays, Fridays and Sundays.

You can download the Finnair 2008/2009 pricelist from here!

If you can plan your flight for the second half of June – then you can take advantage of Finnair’s amazingly affordable shoulder-season pricing. You can fly to Helsinki from $700 + taxes; Stockholm, Goteborg, Oslo and Copenhagen from $750 + taxes and to Tallinn, Riga, vilnius, St. Petersburg and Moscow from $800 + taxes.

Some of the summer flights start filling up already – for example the “hottest” date this summer is 25 June, the last “cheap” flight when the other airlines are in hight season already. The availability for the least expensive seat allotment on the Toronto-Helsinki flight shows “0″ at this point - but there are still seats available for $50 more. This is still about $300 savings over the next flight on 26 June that falls into the high season already.

For more info and exact prices please contact Eva-Maria!

Documents and money matters: Things to think about before your trip

WHERE TO START? Make a check-list list of the ID documents (passport, visas, drivers licence, student card etc.) and travel documents (tickets, vouchers, rail passes) that are required for every country you plan to visit.

PASSPORTS: Although it has been said many times before, it is well worth saying again: Make sure that your passport is not going to be expiring within 6 months while you are away. The ’6 month rule’ is commonly accepted by most countries in the world. You will not be allowed to enter a country if your passport expires within this time period, even if you have a pre-paid airline ticket or train pass. Renew your passport ahead of time and save yourself the hassles. Please remember that all Canadians entering the United States MUST present a valid passport when arriving by air as of January 2007. This includes all children regardless of age will require passports to enter the USA.
On occasion, it may be necessary to leave your passport with a business or organization as collateral, such as if you decide to rent a motorbike or sporting gear. This is not a good idea as you should always have your passport with you. Instead, if possible, take an old, expired passport with you on your trip and keep it stashed away in your backpack. They will probably not notice (or care) that it has expired and will accept it as a valid passport for collateral.

TICKETS & VOUCHERS: As most airlines have switched over to e-tickets, you don’t have to worry about the old fashioned coupon ticket that you could not lose. But you should always have a printed “passenger receipt” of your e-ticket with you, listing your flights, ticket numbers and airline record locator. Although the check-in person can pull up your file by your flight number and name, it is important to have the information at hand, just in case you forget the exact time of your flight etc. But what comes to vouchers for prepaid travel services (hotel vouchers, cruise documents etc.) - you have to present them as a proof that the reservation or service has been paid for through your travel arranger. Leaving the vouchers behind or losing them can cause a lot of trouble. It is especially important for rail passes – once lost, you just have to buy a new one to get on the train!

VISAS: Check and double-check the visa-requirements for countries you are planning to visit. This info can change very quickly. And there can be a lengthy processing time for visas to certain countries. Take a few passport photos with you. If you require a visa to get into another country that can be obtained on the border, you may need to have one of these pictures to attach to it. But rather than hunting all over the city looking for a photo booth or photography store (or paying lots of money), you will already have the photos.

DRIVER’S DOCUMENTS: If you are intending to rent a car, you might need to get an international drivers permit (IDP). This is a little booklet you have to show together with your actual licence that explains what category of a vehicle you are allowed to drive, etc. in different languages. It can be purchased through any CAA office or travel agency – and it is valid for 1 year. Most car rental agencies will request an IDP, even though it may not be required to drive in their country.

MONEY MATTERS: Although it is always good to have some emergency cash at hand – credit cards are a safe and convenient form of currency when traveling abroad. Not only can you use them to make purchases, but you can also get cash advances with them (provided you know your PIN number). The problem with cash advances is that you begin paying interest on the “loan” immediately. To avoid the 18% (or more) interest charges, over-pay your credit card before you leave if you intend on using your card for cash advances. Contact your credit card company in advance to let it know which countries you will be using your card in. Your credit card company, suspecting something is amiss when you’re overseas, may cancel or put a hold on your card when charges from some distant country show up on a card that previously had been used only locally.
Don’t leave your credit cards in the small safes offered by some hostels and hotels. Staff has keys to these so-called security devices and could ‘borrow’ your card to either make purchases (which you probably wouldn’t find out about until you got home) or make a copy of your card which could then be used over and over. When you do make credit card purchases, don’t let your card out of your site for more than a couple of minutes. It takes very little time for someone to make an extra charge or two while you are waiting for your card.
Usually the exchange rates are higher at the airports, so it is worth exchanging larger amounts of money downtown after comparing the exchange rates between the different banks. Some banks charge a fee for currency exchange or cashing in Travellers Cheques, so be sure to always ask first.

KEEPING IN TOUCH: Before you leave, prepare yourself to use internet services abroad. Set up an internet-based e-mail account (such as Hotmail), become familiar with the log-in process, make sure you remember your password and give your new e-mail address out to friends and family. You will also want to write down your friends’ e-mail addresses or better yet, email them to your own address for easy access. Scan the main page of your passport and e-mail it to your own web-based e-mail address. That way, if you lose your passport, you will have a copy that you can access and print out from any computer with internet access. This works for health insurance forms, credit card information, phone numbers and addresses, and any other paperwork as well.

You can visit the web site for Foreign Affairs and International Trade Canada for more useful information:

http://www.voyage.gc.ca/consular_home-en.asp