Finnair Toronto summer flights 5 times a week!

NEW YORK (November 12, 2009) – Finnair, the national carrier of Finland, will operate five non-stop flights per week between Toronto and Helsinki starting June 6, 2010. Finnair will offer all-economy class flights on Mondays, Tuesdays, Wednesdays, Thursdays and Sundays, … Continue reading

Tallinn named Most Romantic City in Nordic and Baltic region

Tallinn had a proud moment last week when it came first among 14 cities in Scandinavia and the Baltics in an international tourism survey conducted by the Scandinavian Innovation Centre Norden. The survey interviewed more than 5,000 tourists who had visited Copenhagen, Arhus, … Continue reading

Hotel lawsuits against internet commentators – think before you complain!

User generated content has revolutionized customer service in a variety of service industries mostly for the better. Nevertheless, hotel (and other) reviews on sites like Tripadvisor.com frequently find operators at their wits end battling biased and inexplicably false reviews posted – … Continue reading

WestJet removes fuel surcharges

WestJet has announced the removal of its fuel surcharge, in acknowledgement of the recent decline in fuel prices. According to officials, the elimination of the fuel surcharge supports WestJet’s commitment to providing the best value to its guests, the premise for the airline’s new advertising campaign. Three new television commercials shot in Toronto during August and airing now represent the

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Air Canada cuts baggage fees, incorporates fuel surcharges into advertised fares

In response to decreasing fuel prices, Air Canada is eliminating all second checked-bag charges ($25) implemented in the spring. The airline also announced it is incorporating fuel surcharges into its advertised base fares on North American flights. “Although the cost of fuel remains highly volatile and far above historic norms, the recent retreat in oil prices is enabling us to

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Hannah and Ike… What’s next?

SALVO, North Carolina (Reuters) – Hurricane Ike menaced Cuba and the Gulf of Mexico as a potentially ferocious storm while Tropical Storm Hanna began a rain-swept march up the U.S. Atlantic coast after barreling ashore on Saturday in the Carolinas.

The densely populated Miami-Fort Lauderdale area in south Florida was not out of the line of fire from Ike, a powerful Category 3 hurricane, and visitors were ordered to flee the

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Travel warning for Thailand

Foreign Affairs Canada is advising Canadians travelling to Thailand to exercise extreme caution after the Government of Thailand declared a state of emergency in Bangkok yesterday due to ongoing violence between pro- and anti-government forces. Travellers are also advised to follow the advice of local authorities and avoid gatherings and areas targeted by protestors. Significant political demonstrations have been reported

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Finnair takes off to the Urals

Finnair will launched scheduled passenger service to Yekaterinburg, previously called Sverdlovsk, Russia, three times per week from Helsinki on Sept. 2. Yekaterinburg, the largest city (population 1,293,000+) in the Urals Federal District in Russia, will be Finnair’s third destination in Russia, after Moscow and St. Petersburg. The route, flown with Airbus A319 aircraft, will be operated in cooperation with Ural

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Gustav’s destruction finished

Hurricane Gustav has made it into the “breaking news” as New Orleans has narrowly escaped its wreath. Everyone was fearing the repeat of Katrina – but Gustav actually lost its grip and was downgraded to category 2 before it hit the land near Cocodrie, a thinly populated town west of New Orleans, leaving towns to the west, such as

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Zoom Airlines grounded, filing for insolvency

Zoom Airlines Inc. and Zoom Airlines Ltd. filed for insolvency yesterday, cancelling all scheduled flights and grounding all of its aircraft. A Transport Canada spokesperson confirmed that Zoom had voluntarily surrendered its operating certificate and that all of its planes were on the ground.
Exactly how many passengers have been stranded by Zoom’s shutdown is still being determined.
In a statement

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Travelers’ laptops may be detained at US border

US Federal agents may take a traveler’s laptop computer or other electronic device to an off-site location for an unspecified period of time without any suspicion of wrongdoing, as part of border search policies the Department of Homeland Security recently disclosed.

Also, officials may share copies of the laptop’s contents with other agencies and private entities for language translation

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Hi-tech face scanners being tested in Manchester Airport

Manchester Airport is trialling the new facial recognition scanners, which aim to improve security and reduce long queues at immigration checkpoints.
The device works by comparing a digital photo of a passenger inside their UK or European Union biometric passport with their face as they stand in front of a small camera. The system means passengers can avoid queues to

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