History Meets Hospitality: Estonian Manor House Hotels

ä Grand Suite at the Kalvi Castle Hotel In Estonia there are hundreds of outstanding well-preserved historical mansions, some with a history dating back to the 14th century. Estonians are proud of their historical heritage and manor houses definitely are … Continue reading

Hotel lawsuits against internet commentators – think before you complain!

User generated content has revolutionized customer service in a variety of service industries mostly for the better. Nevertheless, hotel (and other) reviews on sites like Tripadvisor.com frequently find operators at their wits end battling biased and inexplicably false reviews posted – … Continue reading